Open Cosmos, Privacy Policy

Open Cosmos Ltd (“we”, “our” or “us”) is committed to protecting your personal data. This privacy policy explains how we collect, use and protect your information, tells you about your privacy rights, and how the law protects you. Open Cosmos will be the “data controller" of the information you provide to us.

Contact details

If you have any queries about this privacy policy or how we handle your personal information, please get in touch with us by contacting our legal team: legal@open-cosmos.com.

How we will collect your information

We may collect your personal information in the following ways:

  • When you create an account on our platform, we collect personal data such as your name, email address, and other relevant details necessary for account management.
  • Information collected when you use our OpenApp platform, including app usage data to improve support services and enhance product offerings.
  • Directly from you when you contact us via email, phone, or post.
  • When you make payments for our services, we collect payment details, which may include your credit or debit card information.
  • Through forms completed on our website, such as for submitting a Call to Orbit application.
  • Automatically collected technical data aout your browsing and usage activities on our website.
  • From third-party sites, such as advertising platforms, and publicly available sources, such as Companies House.

Information we will collect from you

We will use your information in the following ways to fulfil a contract with you or take steps at your request before this:

  • To communicate with you in relation to the services we provide to you
  • To provide and manage your account, and deliver technical support and customer service, including handling support requests made through the OpenApp platform
  • To process transactions and manage payments for services.
  • To contact you for feedback on our services and to notify you of any important changes or developments to our websites and applications.
  • For research and development purposes, including improving our websites, applications, and services.
  • To enforce our contractual terms or for the exercise or defense of legal claims and to protect our rights.

Who may receive your personal information

Your personal data may be shared with:

  • Authorised persons working for or on behalf of Open Cosmos Ltd
  • Our agents, service providers and advisers, including but not limited to:
    • Auth0: For user authentication and management
    • Mizpanel: For analytics and user behaviour tracking to improve our services
    • HubSpot: For customer support and relationship management
    • Xero/Stripe: For payment processing and financial management
    • Google Cloud: For storage and networking information, such as IP addresses
    • Google Workspace: For document management and collaboration, which may include tracking certain requests in sheets
    • Legal Authorities: Law enforcement or government authorities where necessary to comply with applicable laws
    • Other Third Parties: Identified partners related to any missions or programs to which your personal data has been provided, or in connection with any reorganisation or sale of Open Cosmos’s business or assets.

International Data Transfers

We may transfer your personal data outside the United Kingdom (UK) and the European Economic Area (EEA) to countries that have been recognized by the European Commission as providing an adequate level of data protection, including Argentina. We ensure appropriate and satisfactory contractual and technical measures are in place to protect your personal data during such transfers.

Transparency Regarding Data Processors

We work with various data processors to provide our services, and we ensure all data processors meet our strict standards for data protection and security. We may update the list of data processros as necessary, and we commit to notifying you of any significant changes to our data processing arrangements.

  • We are committed to complying with all relevant data protection laws and regulations. In particular, we ensure compliance with data-sharing regulations with Argentina, which has been deemed adequate by the UK and EU for the purpose of data protection. We continue to assess our compliance measures regularly to ensure the ongoing protection of personal data.

Under certain circumstances, you have rights under data protection laws in relation to your personal data as set out below:

  • Request access to your personal data
  • Request correction of the personal data
  • Request erasure of your personal data.
  • Object to processing of your personal data for certain types of processing
  • Request restriction of processing your personal data
  • Request the transfer of your personal data to you or a third party.
  • Withdraw your consent to our processing of your personal data.
  • Lodge a complaint about the processing of your data.

Complaints

If you’re not satisfied with our response to any complaint, or believe our processing of your information does not comply with data protection law, you can make a complaint to the Information Commissioner’s Office (ICO) using the following details:

Address: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF
Telephone number: 0303 123 1113
Website: